Providing community transport for the elderly and disabled

The Robin

The Robin


Our latest transport adventure is The Robin.
A brand new on demand service that we operate in partnership with Gloucestershire County Council.
This pre bookable service covering the south Forest of Dean is open to everyone and concessionary bus passes can be used. It’s available Monday to Saturday 7am to 7pm and ideal for getting to work or school or linking up with the train station in Lydney or the the bus station.
You can book via the call centre or downloading the app.
It’s a two year pilot project, let’s make it a roaring success!

What is it for

The Robin is designed specifically to provide transport links from close to people’s homes (for example, known bus stops) to:

  1. locations for onward travel, for example, to connect with the fixed route bus network; or
  2. to services at times when there is no other transport option.

The service will improve connections between rural areas which often have infrequent or no fixed routes available, increasing access to services and the wider transport network of our county, expanding access to employment, education, healthcare and shopping.

The service

Our software cleverly groups customer demands together in real time. You can book in advance on the website, phone app, or over the phone.

You can book between two weeks in advance and up to 1 hour before you want to travel. Search for a journey and you’ll be shown the best available options for your pick up and drop off.

Booking a journey

To book your journey it’s super simple. We’ll just need the following information from you:

  • Where do you want to be picked up and dropped off?
  • When you would like to travel and what time? Remember to select the “arrive by” option, if you need to get somewhere at a specific time!
  • Do you need wheelchair access?

You’ll then be presented with a list of journey options that suit your needs. Choose your option and confirm the journey. You will receive an email confirmation of your journey straight away.

Two text message reminders (or mobile app notifications) will be sent the day of your journey. The first will be 30 minutes before your pick-up time and the second will be 10 minutes before. If there are any delays (more than 10 minutes) or interruptions you will be notified (text message or via the app) straight away.