Our on demand Accessible Transport:
The Robin is a pre bookable service covering the south Forest of Dean is open to everyone and concessionary bus passes can be used. It’s available Monday to Saturday 7am to 7pm and ideal for travelling in the district, linking up with the train station in Lydney or the bus station. You can book via the call centre or downloading the app.
The service
Our software cleverly groups customer demands together in real time. You can book in advance on the website, phone app, or over the phone.
You can book between two weeks in advance and up to 1 hour before you want to travel. Search for a journey and you’ll be shown the best available options for your pick up and drop off.
Booking a journey
How much does a journey cost? | Gloucestershire County Council
To book your journey it’s super simple. We’ll just need the following information from you:
- Where do you want to be picked up and dropped off?
- When you would like to travel and what time? Remember to select the “arrive by” option, if you need to get somewhere at a specific time!
- Do you need wheelchair access?
You’ll then be presented with a list of journey options that suit your needs. Choose your option and confirm the journey. You will receive an email confirmation of your journey straight away.
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Two text message reminders (or mobile app notifications) will be sent the day of your journey. The first will be 30 minutes before your pick-up time and the second will be 10 minutes before. If there are any delays (more than 10 minutes) or interruptions you will be notified (text message or via the app) straight away.
Book the Robin
Book over the phone – call The Robin call centre on 0345 2638139 – pay the driver (cash or contactless). 8am – 4pm Monday to Friday.
Book via the website – pay via the website or choose to pay the driver
Download our app
Book via the phone app (Apple or Android) – pay via the app or choose to pay the driver
